PnS Domiciliary Services
- Home care
- Dementia care
- Registered since 2018
- Suffolk, East of England
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Its last inspection improved it from Requires improvement to Good.
7 years
since the latest rating was published. A rating this old may not show how the service is today.
108 of 141
rated home care services in Suffolk are rated Good, like this one.
PnS Domiciliary Services: inspection record
Rated Good in September 2019, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Blackbourne View Good, 5.8 miles away
- – CoVista Living Ltd (The Courtyard) Not yet rated, 5.8 miles away
- G First Prime Care Ltd Good, 6.9 miles away
- G Kingsley Home Care Services Limited Good, 7.1 miles away
- G Gentle Folk Community Care Good, 7.6 miles away
About the service
From the Care Quality Commission's inspection report published 17 September 2019. Quoted under the Open Government Licence.
PnS Domiciliary Services is a domiciliary care service which provides personal care support to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection on 4 and 5 September 2019, there were 22 older people and younger adults using the personal care service.
What inspectors found
The risks to people in their daily lives were assessed and mitigated, which reduced the risk of avoidable harm. Systems were in place which were designed to reduce the risks of abuse. There were sufficient numbers of care workers to ensure people's care visits were completed. Recruitment of care workers was done safely. Some people who used the service required assistance with their medicines, this was done safely. The service had systems to learn from incidents to reduce the risks of reoccurrence.
Read the rest of CQC's summary
People received care and support from care workers who were trained to meet their needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Where people required support with their health and diet, these needs were assessed, planned for and met.
People received a caring service. People's rights to dignity, privacy and independence were promoted and respected. People's choices were listened to and acted upon.
People's individual needs were assessed, planned for and met. People's decisions about how they wanted to receive their care were listened to and used in the planning for their care, including their end of life decisions. There was a complaints procedure in place.
The service had systems to assess and monitor the service people received. This helped the provider and the registered manager identify shortfalls and address them quickly. People's views about the service provided were valued and used to drive improvement.
Questions to ask the service
- The last rating is 7 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Kelly Rice
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)2 inspection reports, latest 17 September 2019. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Ownership type
- Organisation
- Companies House number
- 08462560 (opens Companies House)
Getting help from Suffolk County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Suffolk County Council
- Ask for a care needs assessment
- Phone: 0800 917 1109, Monday to Friday, 8am to 5pm (excluding bank holidays)
- Support for carers
- Paying for care: Suffolk County Council
Checked on the council's website, November 2026.
Common questions
- Does PnS Domiciliary Services provide nursing care?
- The Care Quality Commission's register does not list nursing care for PnS Domiciliary Services.
- When was PnS Domiciliary Services last inspected?
- The Care Quality Commission's latest rating for PnS Domiciliary Services was published on 17 September 2019.
- Who runs PnS Domiciliary Services?
- PnS Domiciliary Services is run by PnS (Family Care Services) Limited.
- What is PnS Domiciliary Services's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 17 September 2019.
Contact
- Phone
- 01284 724223
- Address
- Orchard View Barn, Thelnetham, Diss, IP22 1JF Map (opens Google Maps)
Compare nearby
- G Blackbourne View Good, 5.8 miles away
- – CoVista Living Ltd (The Courtyard) Not yet rated, 5.8 miles away
- G First Prime Care Ltd Good, 6.9 miles away
- G Kingsley Home Care Services Limited Good, 7.1 miles away
- G Gentle Folk Community Care Good, 7.6 miles away