Hall O’Shaw Supported Living

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the guidance CQC follows to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

The service was able to demonstrate how they were applying the underpinning principles of Right support, right care, right culture. The service was able to demonstrate how people's independence and rights were promoted in a way that allowed them to take risks when considering their safety. The ethos of the service supported staff to have the values, attitudes and behaviours that would ensure people using services lead confident, inclusive and empowered lives.

People were seen to be comfortable and relaxed in the presence of staff and were supported by knowledgeable staff who knew their needs and preferences. We saw there were warm and friendly interactions between staff and people and they were seen to be supported in a safe, but not restrictive way.

Staff were knowledgeable as to what to do if they had any concerns in respect of abuse and how to report this. People had comprehensive risk assessments in place which gave clear guidance for staff, and they were aware of this guidance. People received their medicines as prescribed by trained staff. There were enough safely recruited staff to ensure people were able to access daily living opportunities of their choice in their homes or community safely. This meant people were supported in a safe way.

The provider and registered manager regularly reviewed the quality of the service and was able to show us improvements that they had made following incidents, this to ensure the safety of the service was improved.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk