Gemcare South West Plymouth
- Home care
- Dementia care
- Registered since 2025
- Central Plymouth, Plymouth, South West
No overall rating
No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
At a glance
5 ratings
First rated Good in 2016, most recently Requires improvement in August 2021.
3 months
since the latest rating was published.
87%
of rated home care services in Plymouth are Good or Outstanding (91% across the South West, 88% across England).
Gemcare South West Plymouth: inspection record
This service has no overall rating at present. The squares show its earlier ratings.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Smeaton Healthcare (Plymouth) (Good, 0.5 miles away) and Support'ed Limited (Outstanding, 1.1 miles away).
Nearest home care services:
- – Kintota Ltd Not yet rated, 0.4 miles away
- G Smeaton Healthcare (Plymouth) Good, 0.5 miles away
- – Expert Care Solutions Ltd Plymouth Not yet rated, 0.7 miles away
- – Green Staff Medical Not yet rated, 0.7 miles away
- – The Compassionate Care Bureau Not yet rated, 0.7 miles away
What inspectors found
From the Care Quality Commission's assessment published 30 July 2026 (assessment visit 12 May 2026). Quoted under the Open Government Licence.
Date of assessment: 9 to 29 June 2026.
Gemcare South West Plymouth is a homecare agency, providing personal care to people under and over 65 years old, people living with dementia, learning disabilities, mental health conditions, physical disabilities and/ or sensory impairment. At the time of our assessment, 61 people receiving the regulated activity were using the service. We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people needs were being met in relation to respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
- Safe Good
- Effective Good
- Caring No rating
- Responsive No rating
- Well-led No rating
Read the rest of CQC's summary
Gemcare South West Plymouth was rated requires improvement at its previous assessment in January 2026. Since our last assessment, the provider had made improvements. The service isno longer in breach of regulations. However, the overall rating remains requires improvement as systems were still new and needed to be embedded to ensure improvements were made and sustained.
The manager was aware of the further improvements needed and was working on areas such as staff conduct and consistency, visit duration, communication, and engagement with people and staff.
Care plans now contained detailed person-centred information. Risks had been assessed and staff had guidance on how to keep people safe. Staff recruitment was safe and staff received regular supervision. Visit timings had improved. The manager had continued to work on building relationships and making improvements. The provider had improved oversight and governance.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good.
This meant people were safe and protected from avoidable harm.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good.
This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
No rating
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question requires improvement. At this assessment the rating has remained requires improvement.
This meant people did not always feel well-supported, cared for or treated with dignity and respect.
-
Responsive
No rating
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question requires improvement. At this assessment the rating has remained requires improvement.
This meant people’s needs were not always met.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question requires improvement. At this assessment the rating has remained requires improvement.
This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
Questions to ask the service
- Safe was rated Requires improvement on 6 August 2021. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 6 August 2021. Ask about changes in management and what has changed since the report.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
Registration details
- Registered manager
- Amy Cusack
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Gemcare South West LimitedBrand: Cera Care
- Ownership type
- Organisation
- Companies House number
- 08611694 (opens Companies House)
Getting help from Plymouth City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Plymouth City Council
- Ask for a care needs assessment
- Phone: 01752 668000, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Plymouth City Council
Checked on the council's website, November 2026.
Common questions
- Does Gemcare South West Plymouth provide nursing care?
- The Care Quality Commission's register does not list nursing care for Gemcare South West Plymouth.
- When was Gemcare South West Plymouth last inspected?
- The Care Quality Commission's latest rating for Gemcare South West Plymouth was published on 30 July 2026.
- Who runs Gemcare South West Plymouth?
- Gemcare South West Plymouth is run by Gemcare South West Limited.
- What is Gemcare South West Plymouth's CQC rating?
- No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
Contact
- Phone
- 01752 967221
- Address
- 66 Faraday Mill, Cattedown, Plymouth, PL4 0ST Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Smeaton Healthcare (Plymouth) (Good, 0.5 miles away) and Support'ed Limited (Outstanding, 1.1 miles away).
Nearest home care services:
- – Kintota Ltd Not yet rated, 0.4 miles away
- G Smeaton Healthcare (Plymouth) Good, 0.5 miles away
- – Expert Care Solutions Ltd Plymouth Not yet rated, 0.7 miles away
- – Green Staff Medical Not yet rated, 0.7 miles away
- – The Compassionate Care Bureau Not yet rated, 0.7 miles away