OSJCT Moorside Place

Not everyone using the service from OSJCT receives personal care, as some people only required assistance with activities such as cleaning and shopping. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

Staff went 'the extra mile' to ensure people received the care they needed, Staff made sure this not only met the person's physical needs but also helped them live full and independent lives. People were encouraged by staff to stay independent and be involved in the community as much as possible. This included supporting people to attend activities run within the communal areas at each location, which OSJCT staff helped to run. Activities including hobbies, crafts and a dementia café run by a trained nurse funded by the provider.

Staff were very caring and responded to people's needs at the end of their lives, going above and beyond by showing respect and kindness during people's last days as well as when they died. Families commented extremely positively and commended the care their loved ones had received from staff. They described how staff had showed a lot of empathy, giving up their own time to support people and their families. Compliments described how the family had been well supported at these times and were also encouraged to remain in touch. Where a person had no known family, staff had ensured they attended the funeral and

celebration of peoples' lives afterwards.

People were encouraged to have maximum choice and control of their lives. Staff supported people in the least restrictive way possible and in their best interests. The policies and systems in the service supported support this practice. Staff had been trained and understood how to work within the requirements of the Mental Capacity Act (2005) and other legislation. Staff understood how each person communicated either verbally or by other means. Staff were able to respond appropriately to people using language they understood.

People were kept safe by staff who understood how to ensure they were not abused. Staff worked with the housing provider to respond to people when their needs changed. There was an alarm system which enabled people to call for staff whether they were in their apartment or in a communal area. This helped to ensure staff responded quickly if someone was in particular need. Staff administered medicines safely and ensured people were kept safe from the risk of infection.

Senior staff and managers understood their responsibilities to monitor the care provided and make improvements where issues were identified.