Nurse Next Door Corporate

People's experience of using this service and what we found: At the time of this inspection there was not a manager in place who was registered with the CQC . Also CQC had not received an application for a new registered manager that could be approved. The previous registered manager left the service at the end of March 2020. A management team was in place in the interim period.

People were protected from the risk of abuse. The service had safeguarding procedures in place that staff were well aware of. Staff received training on safeguarding people.

Comprehensive risk assessments and risk management strategies were in place as part of the assessment and support planning process. This meant risks to people and to staff were minimised.

There were robust recruitment practices in place and sufficient staff levels to meet people's needs.

The provider had reviewed their medicines policy and procedure and all staff received appropriate training. This meant people received their medicines safely and staff had clear guidance to follow, informed by models of best practice.

The provider ensured that all their staff received appropriate training and support to understand and to manage Covid 19. This included best practice for infection control and the use of PPE.

Staff also received appropriate guidance on how to support people with dementia to understand the pandemic and Covid 19. The provider made appropriate support services available to staff in order to support their mental wellbeing through the pandemic and if they became unwell and when they returned to work.

Accidents, incidents and risks were appropriately recorded and included details of preventive strategies used by the service to reduce the likelihood of events occurring in the future.

People all told us they thought the service was well led and that they were very happy with the support they received.

Staff told us the service was well led by the owner and the management team. They said they employed innovative ways of working to develop the service. There were effective systems in place to monitor the quality of the service provided to people which ensured good governance.

Technology was used effectively by the provider to ensure people were informed promptly about potentially missed or late calls.

The service had systems in place to notify the appropriate authorities where concerns were identified. The culture of the service was positive, open and person centred.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk