Crossroads Care Surrey
- Home care
- Registered since 2015
- Leatherhead, Surrey, South East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Rated Good at every inspection since 2017.
3 years
since the latest rating was published. A rating this old may not show how the service is today.
177 of 209
rated home care services in Surrey are rated Good, like this one.
Crossroads Care Surrey: inspection record
Rated Good in October 2023.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
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| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Aims Homecare Limited - Leatherhead Good, 0.3 miles away
- – Conscience Care Limited No overall rating, 0.4 miles away
- – PremiumLine Healthcare Solutions Not yet rated, 0.4 miles away
- I Silverjen Limited Inadequate, 0.4 miles away
- G You & I Care - Surrey Good, 0.4 miles away
About the service
From the Care Quality Commission's inspection report published 6 October 2023. Quoted under the Open Government Licence.
Crossroads Care Surrey is a domiciliary care agency offering support with respite cover for carers who are close friends or relatives caring for people in their homes. This includes support with personal care and at the time of our inspection there were 169 people using the service.
What inspectors found
Right Support: This unique service offers respite for family members who are unpaid carers. We saw evidence of this model of care ensuring people's choice, control and independence was reached to the maximum possibility when staff were supporting people in the absence of their unpaid carer. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Read the rest of CQC's summary
Right Care: Staff all thoughtfully applied person-centred care. We saw evidence of how staff supported people respecting their privacy, promoting their dignity and ensuring they maintained their human rights.
Right Culture: The provider, registered manager, management team and staff all strove for an excellent level of care. Staff felt supported by management and the registered manager was supported by a large management team that all worked cohesively together to retain an outstanding level of care. People and their relatives were included in all decisions about their care and people lived empowered lives as a result of the support provided by Crossroads Care Surrey.
Questions to ask the service
- The last rating is 3 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Magdalena Lopez
- Registered with the CQC since
- What it provides
- Community based services for people with a learning disability, Community based services for people with mental health needs, Domiciliary care service
- Who it supports
- Whole Population
Inspection report
Read the full inspection report (opens the Care Quality Commission website)2 inspection reports, latest 6 October 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Surrey CrossroadsBrand: Crossroads Together from Carers Trust 4all
- Ownership type
- Organisation
- Companies House number
- 06303805 (opens Companies House)
- Charity number
- 1125048
Getting help from Surrey County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Surrey County Council
- Ask for a care needs assessment
- Phone: 0300 200 1005, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Surrey County Council
Checked on the council's website, November 2026.
Common questions
- Does Crossroads Care Surrey provide nursing care?
- The Care Quality Commission's register does not list nursing care for Crossroads Care Surrey.
- When was Crossroads Care Surrey last inspected?
- The Care Quality Commission's latest rating for Crossroads Care Surrey was published on 6 October 2023.
- Who runs Crossroads Care Surrey?
- Crossroads Care Surrey is run by Surrey Crossroads.
- What is Crossroads Care Surrey's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 6 October 2023.
Contact
- Phone
- 01372 869970
- Address
- 121 Kingston Road, Leatherhead, KT22 7SU Map (opens Google Maps)
Compare nearby
- G Aims Homecare Limited - Leatherhead Good, 0.3 miles away
- – Conscience Care Limited No overall rating, 0.4 miles away
- – PremiumLine Healthcare Solutions Not yet rated, 0.4 miles away
- I Silverjen Limited Inadequate, 0.4 miles away
- G You & I Care - Surrey Good, 0.4 miles away