Conscience Care Limited
- Home care
- Dementia care
- Registered since 2024
- Pachesham Park, Surrey, South East
No overall rating
No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
At a glance
No rating
No ratings have been published for this service yet.
92%
of rated home care services in Surrey are Good or Outstanding (87% across the South East, 88% across England).
Conscience Care Limited: inspection record
This service has no overall rating at present. The squares show its earlier ratings.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: You & I Care - Surrey (Good, less than 0.1 miles away) and Steady Care Services (Good, 0.1 miles away).
Nearest home care services:
- – PremiumLine Healthcare Solutions Not yet rated, less than 0.1 miles away
- I Silverjen Limited Inadequate, less than 0.1 miles away
- G You & I Care - Surrey Good, less than 0.1 miles away
- G Steady Care Services Good, 0.1 miles away
- G Crossroads Care Surrey Good, 0.4 miles away
What inspectors found
From the Care Quality Commission's assessment published 1 September 2026 (assessment visit 3 July 2026). Quoted under the Open Government Licence.
Conscience Care Limited is a domiciliary care service providing a regulated activity of personal care. The service was providing care and support to people in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of this assessment, there were 12 people using the service. The assessment took place between the 13 July and 3 August 2026.
- Safe Good
- Effective Good
- Caring Good
- Responsive No rating
- Well-led No rating
Read the rest of CQC's summary
Governance and oversight systems were either not established or embedded to ensure they were operating effectively. This meant people were at risk of avoidable harm, the provider could not assure themselves the service was always operating safely. Opportunities for learning lessons and being proactive were missed as there were no systems in place for learning and reflection when events occurred. Operational concerns were not always addressed and resolved in a timely way. This meant there was a risk to the safe running of the service. The provider was in breach of legal regulation in relation to the governance and oversight of the service.
Risks to people’s wellbeing and safety were assessed, however some care records were conflicting in detail, therefore this meant people’s safety could be compromised. Timekeeping was a significant issue within the service and communication to and from the service. People and their relatives told us reliability was poor, for example, when there was a change or delay to people’s planned visit.
Staff were recruited safely and had enough training to enable them to carry out their role. Staff told us people were safe with the care they received. Staff knew how to raise safeguarding concerns, and this included outside of the service, for example, to the local authority, CQC and the police. Infection prevention and control practices were safe, and staff understood and worked within correct hygiene procedures. Staff told us they feel supported by the provider and the management of the service, this included out of hours support. Staff told us they had enough time to travel to people; however, this was sometimes affected by transport difficulties.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. This is the first assessment for this service since its registration. This key question has been rated good. This meant people were safe and protected from avoidable harm.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment for this service since its registration. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this service since its registration. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
No rating
Responsive – this means we looked for evidence that the provider met people’s needs. This is the first assessment for this service since its registration. This key question has been rated requires improvement. This meant people’s needs were not always met.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. This is the first assessment for this service since its registration. This key question has been rated requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The provider was in breach of legal regulation in relation to the governance and oversight of the service.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Serifat Oseni
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Conscience Care Limited
- Ownership type
- Organisation
- Companies House number
- 12544292 (opens Companies House)
Conscience Care Limited runs 2 services, all in the South East. 1 is rated Good or Outstanding and 1 has no rating yet.
Other services run by Conscience Care Limited
- G Conscience Care Limited Good. Home care, Kent
Getting help from Surrey County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Surrey County Council
- Ask for a care needs assessment
- Phone: 0300 200 1005, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Surrey County Council
Checked on the council's website, November 2026.
Common questions
- Does Conscience Care Limited provide nursing care?
- The Care Quality Commission's register does not list nursing care for Conscience Care Limited.
- When was Conscience Care Limited last inspected?
- The Care Quality Commission's latest rating for Conscience Care Limited was published on 1 September 2026.
- Who runs Conscience Care Limited?
- Conscience Care Limited is run by Conscience Care Limited. It runs 2 services, all in the South East.
- What is Conscience Care Limited's CQC rating?
- No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
Contact
- Phone
- 01372 824500
- Address
- 297 Kingston Road, Dorset House, Regent Park, Regus, Leatherhead, KT22 7PL Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: You & I Care - Surrey (Good, less than 0.1 miles away) and Steady Care Services (Good, 0.1 miles away).
Nearest home care services:
- – PremiumLine Healthcare Solutions Not yet rated, less than 0.1 miles away
- I Silverjen Limited Inadequate, less than 0.1 miles away
- G You & I Care - Surrey Good, less than 0.1 miles away
- G Steady Care Services Good, 0.1 miles away
- G Crossroads Care Surrey Good, 0.4 miles away