Conscience Care Limited

Medicines and infection control were managed, and lessons learned if things went wrong. Staff had been recruited safely and attended training to prepare them for their role.

Peoples' needs were assessed, and person-centred care plans developed with them. Care workers had enough information to provide safe care for people. Staff had access to policies and procedures to guide them in their day-to-day work. Care plans were monitored and reviewed regularly.

People and their relatives spoke highly of the care workers, describing them as "bright, chirpy and happy", and "caring from the heart". One relative told us, "The carers are helpful, thoughtful and friendly, in fact they are brilliant. It's like having a friend to visit."

The registered manager was committed to providing a high-quality service and worked in partnership with other professionals, such as the local authority and primary health care services.

Managers carried out appropriate checks to ensure that the quality of the service was continually reviewed and where necessary improved. People, relatives and staff told us the registered manager was approachable and supportive.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.