Steady Care Services

We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.At the time of the assessment, the service was not supporting any autistic people or people with a learning disability, but the provider had regard to ‘Right support, right care, right culture’.

Appropriate referrals had been made to other health professionals when needed. Health and social care professionals were complimentary about working with the provider. They told us the provider responded appropriately to people’s changing needs, maintained effective communication, and understood their duty to work collaboratively with other professionals to support positive outcomes for people. An health l professional told us, “I have had very positive experiences with the care agency. I have observed the staff to be engaging, helpful, approachable, and genuinely focused on the needs and wellbeing of the people they support. Their person-centred approach, willingness to provide support, and respectful interactions demonstrate a strong commitment to delivering quality care.”

People told us they were supported by a consistent team of staff who knew them well.

Safeguarding procedures were in place to ensure people were protected from avoidable harm.The provider had a system in place to seek people’s views and preferences.People’s medicines were managed safely. Governance systems were in place to ensure oversight of the service. Risks to people’s safety were identified and mitigated. People were involved and consulted in their care, and their views were respected. Staff felt part of a team and were proud to work at the service.A staff member said, “The team is incredibly supportive, professional, and truly dedicated to providing the best care possible. I feel proud to be part of such a compassionate organisation.”