Priceless Care Services Ltd

People felt safe when being cared for by staff. People and their relatives told us staff were helpful and supportive. People told us the staff did what they wanted and expressed positive views about the support staff gave them. Management reviews of people's care needs were completed to identify risks and plan for any changes. Staff involved people who used the service, and their relatives in this process. People using the service and their relatives were aware of the process to lodge complaints about the service if required. Staff undertook reviews of people's care needs to identify risk and plan for any changes. Staff involved people who used the service, and their relatives in this process. Systems were in place to monitor and mitigate risks. The service had sufficient staff to provide care calls at the booked times. People felt safe when being cared for by staff.

Priceless care services provides personal care to people living in their own homes. CQC only inspects where people receive a regulated activity of individual care. This is help with tasks related to personal hygiene and eating. Where they do by a review of information we held about the service during the assessment 14 people were using the service. The provider's governance and quality assurance systems were effective to ensure the delivery of good quality care and support. Audits were readily completed to ensure risks were mitigated.