Vitalitycare and Support Services
- Home care
- Dementia care
- Registered since 2016
- Aldridge, Walsall, West Midlands
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Rated Requires improvement at every inspection since 2017.
6 years
since the latest rating was published. A rating this old may not show how the service is today.
8 of 39
rated home care services in Walsall are rated Requires improvement, like this one.
Vitalitycare and Support Services: inspection record
Rated Requires improvement in August 2020.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Caring Hands Limited (Good, 1.4 miles away) and Libra Care Limited (Good, 1.4 miles away).
Nearest home care services:
- – SNOWDROP SUPPORT LTD Not yet rated, 0.5 miles away
- – Universal Care Services Walsall Not yet rated, 0.6 miles away
- – Mimi Care Solutions Limited Not yet rated, 0.7 miles away
- RI Housing 21 - Alrewych Court Requires improvement, 1.1 miles away
- G Caring Hands Limited Good, 1.4 miles away
About the service
From the Care Quality Commission's inspection report published 27 August 2020. Quoted under the Open Government Licence.
Vitality care and support services is a domiciliary support service providing personal care to people in their own homes. They were providing personal care to 14 people at the time of the inspection. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. Where they do, we also consider any wider social care provided.
What inspectors found
Effective risk assessments were completed. People told us that they felt safe and were aware of how to raise concerns. Staff knew how to identify safeguarding concerns and how to report them. Staffing was sufficient to meet people's needs. Recruitment processes were not always robust in checking employment histories. Medicines were managed safely .
Read the rest of CQC's summary
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff had received suitable training and induction to offer effective care. People were supported to have choice and control with as little restriction as possible. If people needed help to eat and drink, care records detailed the support required. Staff and managers liaised with other health professionals to maximise the quality of care provided. Consent was sought before care was given.
Staff told us they were very happy to be part of the service. They were supported by a registered manager and reported a good morale and sense of team. People gave us positive comments about the care team. People were supported to express their views and make decisions about their care.
People's wishes about end of life care had not always been sought. The accessible information standard (AIS) had not been used to facilitate people's understanding of their own care files effectively. People received person centred care, and where encouraged to have as much independence as possible in day to day living.
The registered manager's audits of daily logs did not always highlight errors in daily care records. Staff said the registered manager was supportive and felt concerns raised would be acted upon.
Questions to ask the service
- Safe was rated Requires improvement on 27 August 2020. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Responsive was rated Requires improvement on 27 August 2020. Ask to see how care plans are kept up to date, how complaints are handled.
- Well-led was rated Requires improvement on 27 August 2020. Ask about changes in management and what has changed since the report.
- The last rating is 6 years old. Ask what has changed since then.
Registration details
- Registered manager
- Dornette Bowland
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)3 inspection reports, latest 27 August 2020. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Miss Nadene Maleka Davis
- Ownership type
- Individual
Getting help from Walsall Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Walsall Council
- Ask for a care needs assessment
- Phone: 0300 555 2922
- Support for carers
- Paying for care: Walsall Council
Checked on the council's website, November 2026.
Common questions
- Does Vitalitycare and Support Services provide nursing care?
- The Care Quality Commission's register does not list nursing care for Vitalitycare and Support Services.
- When was Vitalitycare and Support Services last inspected?
- The Care Quality Commission's latest rating for Vitalitycare and Support Services was published on 27 August 2020.
- Who runs Vitalitycare and Support Services?
- Vitalitycare and Support Services is run by Miss Nadene Maleka Davis.
- What is Vitalitycare and Support Services's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 27 August 2020.
Contact
- Phone
- 01922 277540
- Address
- 51 Anchor Road, Aldridge, Walsall, WS9 8PT Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Caring Hands Limited (Good, 1.4 miles away) and Libra Care Limited (Good, 1.4 miles away).
Nearest home care services:
- – SNOWDROP SUPPORT LTD Not yet rated, 0.5 miles away
- – Universal Care Services Walsall Not yet rated, 0.6 miles away
- – Mimi Care Solutions Limited Not yet rated, 0.7 miles away
- RI Housing 21 - Alrewych Court Requires improvement, 1.1 miles away
- G Caring Hands Limited Good, 1.4 miles away