Housing 21 - Alrewych Court
- Home care
- Dementia care
- Registered since 2010
- Aldridge, Walsall, West Midlands
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Its last inspection moved it down from Good to Requires improvement.
5 years
since the latest rating was published. A rating this old may not show how the service is today.
8 of 39
rated home care services in Walsall are rated Requires improvement, like this one.
Housing 21 - Alrewych Court: inspection record
Rated Requires improvement in May 2021, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Caring Hands Limited (Good, 1 mile away) and Libra Care Limited (Good, 1 mile away).
Nearest home care services:
- – Mimi Care Solutions Limited Not yet rated, 0.4 miles away
- – Universal Care Services Walsall Not yet rated, 0.6 miles away
- G Caring Hands Limited Good, 1 mile away
- G Libra Care Limited Good, 1 mile away
- RI Vitalitycare and Support Services Requires improvement, 1.1 miles away
What inspectors found
From the Care Quality Commission's inspection report published 20 May 2021. Quoted under the Open Government Licence.
Our inspection identified a breach in relation to good governance because systems did not always effectively assess, monitor and improve the quality and safety of the service. Our inspection was prompted in part by concerns that were brought to CQC's attention about the service. Before our inspection we had also asked the provider to investigate potential concerns but they had not done so in a thorough or robust way. We also found records were not accurately and fully maintained in relation to people's needs and risks. This was an ongoing area of improvement identified at our last inspection, which had still not been fully addressed. Audits had not identified this and ensured records were always accurately maintained. This did not demonstrate and reflect the positive support described otherwise by people using the service.
Read the rest of CQC's summary
Before our inspection, we had been notified of a number of financial abuse and theft allegations at the service since and before our last inspection in June 2019. The provider had also alerted the police and local authority of these concerns as required. People we spoke with told us they felt safe and had no such concerns.
Discussions during our inspection indicated people were appropriately supported including in response to incidents. The registered manager told us how incidents were responded to however we found records were not maintained about this to demonstrate the full learning and analysis carried out to prevent future risks.
People who received support with their medicines told us they were satisfied with this support. While improvements had been made to medicines management since our last inspection, we saw one area of improvement identified at the last inspection had still not been fully addressed.
Staff were recruited safely and there were enough staff to meet people's needs. Staff followed the infection control procedures the provider had in place. Staff spoke positively about their roles and told us they felt supported.
People told us they would feel comfortable speaking up if they had any concerns. People were routinely asked for their feedback about the service although people's individual care reviews were less frequent. People expressed very positive experiences of using the service when giving feedback to the service and during discussions as part of our inspection.
The registered manager understood their legal responsibilities in regard to safeguarding and notifications.
Rating at last inspection The last rating for this service was Good (published 24 August 2019).
Questions to ask the service
- Safe was rated Requires improvement on 20 May 2021. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 20 May 2021. Ask about changes in management and what has changed since the report.
- The last rating is 5 years old. Ask what has changed since then.
Registration details
- Registered manager
- Paul Stevens
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)6 inspection reports, latest 20 May 2021. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Housing 21Brand: Housing & Care 21
- Ownership type
- Organisation
- Companies House number
- IP16791R (opens Companies House)
Housing 21 runs 48 services in England, 15 of them in the West Midlands. 45 are rated Good or Outstanding, 2 are rated Requires improvement or Inadequate and 1 has no rating yet.
Other services run by Housing 21
- O Housing 21 - Dovecote Meadow Outstanding. Home care, Sunderland, North East
- O Housing 21 - Knaves Court Outstanding. Home care, Walsall
- O Housing 21 - Oak House Outstanding. Home care, Suffolk, East of England
- O Housing 21 - Oakley Gardens Outstanding. Home care, Sandwell
Getting help from Walsall Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Walsall Council
- Ask for a care needs assessment
- Phone: 0300 555 2922
- Support for carers
- Paying for care: Walsall Council
Checked on the council's website, November 2026.
Common questions
- Does Housing 21 - Alrewych Court provide nursing care?
- The Care Quality Commission's register does not list nursing care for Housing 21 - Alrewych Court.
- When was Housing 21 - Alrewych Court last inspected?
- The Care Quality Commission's latest rating for Housing 21 - Alrewych Court was published on 20 May 2021.
- Who runs Housing 21 - Alrewych Court?
- Housing 21 - Alrewych Court is run by Housing 21. It runs 48 services in England, 15 of them in the West Midlands.
- What is Housing 21 - Alrewych Court's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 20 May 2021.
Contact
- Phone
- 0370 192 4824
- Address
- 220 Northgate, Aldridge, Walsall, WS9 8AF Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Caring Hands Limited (Good, 1 mile away) and Libra Care Limited (Good, 1 mile away).
Nearest home care services:
- – Mimi Care Solutions Limited Not yet rated, 0.4 miles away
- – Universal Care Services Walsall Not yet rated, 0.6 miles away
- G Caring Hands Limited Good, 1 mile away
- G Libra Care Limited Good, 1 mile away
- RI Vitalitycare and Support Services Requires improvement, 1.1 miles away