Eden Brook Home Care Ltd
- Home care
- Dementia care
- Registered since 2012
- Chelmsford, Essex, East of England
Good
Rated on
Rating from the Care Quality Commission.
At a glance
5 ratings
Its last inspection improved it from Requires improvement to Good.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
258 of 298
rated home care services in Essex are rated Good, like this one.
Eden Brook Home Care Ltd: inspection record
Rated Good in April 2023, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G A1 Home Care Good, 0.2 miles away
- – De Vere Care Partnership - Reablement Not yet rated, 0.3 miles away
- G De Vere Care Partnership -Chelmsford Good, 0.3 miles away
- – HD Supported Living Ltd Not yet rated, 0.3 miles away
- G Anglian Care - Chelmsford Good, 0.3 miles away
About the service
From the Care Quality Commission's inspection report published 13 April 2023. Quoted under the Open Government Licence.
New HQ (known as Eden Brook Home Care) is a domiciliary care agency providing personal care to people in their own homes. The service provides support to older people, people with physical disabilities and those living with dementia. At the time of our inspection there were 98 people using the service.
Read the rest of CQC's summary
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. There were 97 people supported with personal care at this inspection.
What inspectors found
Improvements were being made to staff training and supervision records to ensure people received safe care. The provider acted to respond to potential risks relating to medication, incidents or accidents. People had risk assessments in place to guide staff. Staff demonstrated effective infection prevention and control practice. Staff were recruited safely. There were sufficient staff available to support people consistently, and to meet their needs and preferences. Most people told us they were satisfied with the safety and quality of the care.
Read the rest of CQC's summary
Whilst improvements had been made since the last inspection, these needed to be embedded and sustained to check any changes to systems and processes were effective. We have made a recommendation a system for monitoring this is established. Some record keeping was unstructured and informal. The nominated individual took action straight away, including introducing a provider-level audit as an additional level of oversight following our feedback. The service worked well in partnership with other professionals, such as the local hospice. Staff and people told us the service had improved.
Questions to ask the service
- Well-led was rated Requires improvement on 13 April 2023. Ask about changes in management and what has changed since the report.
- The last rating is 4 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
Registration details
- Registered manager
- Victoria Worcester
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)7 inspection reports, latest 13 April 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Eden Brook Home Care Limited
- Ownership type
- Organisation
- Companies House number
- 07436654 (opens Companies House)
Getting help from Essex County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Essex County Council
- Ask for a care needs assessment
- Phone: 0345 603 7630, Monday to Thursday 8.45am to 5pm, Friday 8.45am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: Essex County Council
Checked on the council's website, November 2026.
Common questions
- Does Eden Brook Home Care Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for Eden Brook Home Care Ltd.
- When was Eden Brook Home Care Ltd last inspected?
- The Care Quality Commission's latest rating for Eden Brook Home Care Ltd was published on 13 April 2023.
- Who runs Eden Brook Home Care Ltd?
- Eden Brook Home Care Ltd is run by Eden Brook Home Care Limited.
- What is Eden Brook Home Care Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 13 April 2023.
Contact
- Phone
- 01245 360797
- Address
- Fenchurch House, 93 Springfield Road, Chelmsford, CM2 6JL Map (opens Google Maps)
Compare nearby
- G A1 Home Care Good, 0.2 miles away
- – De Vere Care Partnership - Reablement Not yet rated, 0.3 miles away
- G De Vere Care Partnership -Chelmsford Good, 0.3 miles away
- – HD Supported Living Ltd Not yet rated, 0.3 miles away
- G Anglian Care - Chelmsford Good, 0.3 miles away