A1 Home Care
- Home care
- Dementia care
- Registered since 2011
- Chelmsford, Essex, East of England
Good
Rated on
Rating from the Care Quality Commission.
At a glance
4 ratings
Rated Good at every inspection since 2016.
This month
The latest rating was published.
258 of 298
rated home care services in Essex are rated Good, like this one.
A1 Home Care: inspection record
Rated Good in October 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Eden Brook Home Care Ltd Good, 0.2 miles away
- G Anglian Care - Chelmsford Good, 0.3 miles away
- – Joyful Care For You Ltd Not yet rated, 0.3 miles away
- G Damorcare Good, 0.3 miles away
- G Independent People Homecare Good, 0.4 miles away
What inspectors found
From the Care Quality Commission's assessment published 20 October 2026 (assessment visit 18 August 2026). Quoted under the Open Government Licence.
Date of assessment: 30 July 2026 to 27 August 2026
A1 Home Care is a domiciliary care agency providing personal care and support to people living in their own homes. A1 Home Care provides support to younger adults, older adults, people living with dementia, people with learning disabilities, people with physical disabilities and people living with sensory impairments. At the time of the inspection, 58 people were being supported but only 39 people were being supported with the regulated activity of personal care This was a fully comprehensive assessment, and we looked at all 5 key questions.
- Safe Good
- Effective Good
- Caring Outstanding
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
We assessed the service against 'Right support, right care, right culture' guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
Governance systems in place were robust. Regular audits were being carried out and were in place to help ensure people’s safety and wellbeing was maintained. Care plans and risk assessments were being assessed and routinely reviewed, and people were involved in their care planning.
People were supported by experienced and trained staff and there was good continuity of care at the service. People received person-centred care and the provider promoted a person-centred culture. Staff treated people with respect and promoted people’s independence and dignity. Staff understood their responsibility to report any safeguarding concerns and were supported by a responsive and open management team who fostered an open culture. The service worked collaboratively with other healthcare agencies to ensure people received the appropriate care and support they required.
People received their medicines as required and infection prevention and control processes were managed accordingly. People’s communication needs were documented.
Leadership across the service was effective, visible and inclusive.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were safe and protected from avoidable harm.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Outstanding
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has changed to outstanding. This meant people were truly respected and valued as individuals; and empowered as partners in their care in an exceptional service.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Nicola Cook
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)6 inspection reports, latest 13 February 2020. Latest assessment published 20 October 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- A1 Home Care Ltd
- Ownership type
- Organisation
- Companies House number
- 06137118 (opens Companies House)
Getting help from Essex County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Essex County Council
- Ask for a care needs assessment
- Phone: 0345 603 7630, Monday to Thursday 8.45am to 5pm, Friday 8.45am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: Essex County Council
Checked on the council's website, November 2026.
Common questions
- Does A1 Home Care provide nursing care?
- The Care Quality Commission's register does not list nursing care for A1 Home Care.
- When was A1 Home Care last inspected?
- The Care Quality Commission's latest rating for A1 Home Care was published on 20 October 2026.
- Who runs A1 Home Care?
- A1 Home Care is run by A1 Home Care Ltd.
- What is A1 Home Care's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 20 October 2026.
Contact
- Phone
- 01245 354774
- Address
- Units 16-19, Robjohns House, Navigation Road, Chelmsford, CM2 6ND Map (opens Google Maps)
Compare nearby
- G Eden Brook Home Care Ltd Good, 0.2 miles away
- G Anglian Care - Chelmsford Good, 0.3 miles away
- – Joyful Care For You Ltd Not yet rated, 0.3 miles away
- G Damorcare Good, 0.3 miles away
- G Independent People Homecare Good, 0.4 miles away