Pathways Support

Care was provided in shared houses for up to four people. Each person had their own bedroom and shared communal facilities such as lounges, kitchen/dining rooms and gardens.

This focused inspection covered safe and well-led. Based on the information reviewed and feedback from staff, relatives, people and external professionals the service was able to demonstrate how they were meeting the underpinning principles of right support, right care, right culture.

The model of care and setting maximised people's choice, control and Independence. Care was person- centred and promoted people's dignity, privacy and human rights. The ethos, values, attitudes and behaviours of leaders and care staff ensured people using services lead confident, inclusive and empowered lives.

Right Support People were supported by staff who knew how to prevent and manage risks and keep them safe from avoidable harm whilst enabling them to fully enjoy life. The service's arrangements for controlling infection were effective. People received their medicines safely, there were sufficient staff to meet people's needs and safe recruitment and induction procedures were followed.

Right care An integrated risk assessment and care planning system helped ensure people received personal care and support tailored to meet their individual needs and wishes. People were encouraged to make decisions about the care and support they received and had their choices respected.

Right culture

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People, family members and an external professional were positive about all aspects of the service. The management team understood their responsibilities and had safe systems in place to ensure these were met.