Triple M Healthcare Ltd

Family members told us they felt safe and well cared for. Staff were described as kind, respectful, and attentive to individual needs. There was strong continuity of care, with people receiving support from familiar care staff who understood their

preferences and routines. Staff promoted independence and choice, and care plans reflected people’s personal histories and health needs. Feedback from external professionals was positive, confirming staff were responsive and worked collaboratively.

One of the provider’s directors was also the registered manager. They had systems for reporting and learning from incidents, complaints, and safeguarding concerns. Staff understood their responsibilities and had completed relevant training, including safeguarding, infection control, and condition-specific training such as epilepsy and diabetes. Medicines were managed safely, and records showed they were administered as prescribed. People confirmed personal protective equipment (PPE) were used appropriately, and infection prevention measures were in place.

Care plans and risk assessments were detailed and regularly reviewed. They included guidance for managing complex needs such as catheter care, epilepsy, and pressure area care. Staff demonstrated knowledge of these plans and how to escalate concerns. The electronic care system supported monitoring and alerts for missed visits or medication issues.

Leadership was visible and supportive. The registered manager had a clear vision for delivering person-centred care and shared this with care staff during induction and supervision. Governance systems included audits, spot checks, and training oversight. Recruitment processes were undertaken with relevant pre-employment checks completed.

Triple M Healthcare is registered for use by autistic people or people with a learning disability. At the time of the assessment, the service was not providing the regulated activity personal care for anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group. We found the provider’s procedures guaranteed people with a learning disability and autistic people respect, equality, dignity, choice and independence. They also ensured good access to local communities, in line with what most people take for granted.