Bluebird Care St Albans

The providers systems and processes enabled staff to place the person at the centre of the care and support they received. People were treated with dignity and respect and were encouraged to be independent. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People told us they felt safe. Staff received training in safeguarding and knew how to report their concerns both internally and externally. Risks were managed appropriately. Staff were provided with regular guidance and support from the management team.

Staff were recruited safely and there were enough staff to meet people's needs. Staff received regular training and were very positive about their induction to the service.

People were supported to manage their medicines appropriately. Any health needs were clearly identified in people's care plans. Staff ensured that people were supported to access health services, where required.

Staff, people and their relatives told us the registered manager was approachable and listened to their concerns. They told us about the positive ethos at Bluebird Care St Albans and the kind, caring nature of staff.

Care plans were developed when people started using the service and were personalised. People told us that staff were responsive to their needs and supporting them in the way they wanted.

The provider had implemented a range of effective audits and governance systems to check the quality and safety of the care people received. The registered manager and wider management team monitored the completion of tasks daily. This allowed for the effective monitoring of patterns and trends and for learning to take place.

Rating at Last Inspection At our last inspection, the service was rated Good (15 June 2017).