Camphill Village Trust - St Albans

Relatives told us the changes made by the provider had led to some staff leaving. This caused anxiety and upset people who were used to being supported by the same members of staff for several months or years.

Some relatives told us communication between them, and the management of the service was not always good. They said this needed to improve further to ensure they could feel more involved in people's care and that their opinion mattered.

Newly employed staff were happy with the support and training provided to them. They felt this prepared them for their role and helped them provide care and support to people safely and effectively. Other members of staff told us they did not feel supported or listened by the management or the provider.

The provider identified the need to change the ethos of the service and introduced a `co-production` approach where staff were encouraged to work with people rather than just deliver the care people needed. They implemented a new management structure and re-organised staff to work in teams with the same people.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

This service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture for the areas we checked in this inspection. People were encouraged to be independent and staff shared the providers values and ethos in providing people with choices and enabling support.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk