Routes Healthcare (North East Limited)
- Home care
- Dementia care
- Registered since 2015
- Whickham, Gateshead, North East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Rated Good at every inspection since 2017.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
33 of 34
rated home care services in Gateshead are rated Good, like this one.
Routes Healthcare (North East Limited): inspection record
Rated Good in January 2023.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Calderdale Home Care - Newcastle Good, 0.6 miles away
- G Steps Support Good, 0.6 miles away
- – Beyond The Care UK Ltd Not yet rated, 0.8 miles away
- G My Versatile Healthcare Ltd Good, 0.8 miles away
- – Welcome Care and Support Not yet rated, 0.8 miles away
About the service
From the Care Quality Commission's inspection report published 13 January 2023. Quoted under the Open Government Licence.
Routes Healthcare (North East Limited) is a domiciliary care agency providing personal care to people in their own homes. At the time of our inspection there were 39 people using the service. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
What inspectors found
The management of the service was not always effective. There had been a period of a number of management changes and some staff had felt uncertain during this period. People and their relatives also said that there had been issues with missed or late calls. However, people commented that this had improved recently. The provider was working to put support in place for staff and create a stable management structure.
Read the rest of CQC's summary
Quality assurance checks were carried out to ensure people were receiving safe and good quality care. Feedback from staff and people had been listened to. Lessons had been learnt from incidents however they were not always well documented so we couldn't be certain of the impact.
People were safe from the risk of abuse. Risks were assessed and regularly reviewed when people's needs changed. People were supported in positive risk taking.
Medicines were managed safely. The provider employed sufficient staff, who were trained appropriately and recruited safely. Staff worked effectively with visiting professionals and wore PPE to keep people safe.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Questions to ask the service
- Well-led was rated Requires improvement on 13 January 2023. Ask about changes in management and what has changed since the report.
- The last rating is 4 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
Registration details
- Registered manager
- Glen Cochrane
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Children 0-18 years, Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)2 inspection reports, latest 13 January 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Routes Healthcare (North East) LimitedBrand: Routes Healthcare
- Ownership type
- Organisation
- Companies House number
- 03985103 (opens Companies House)
Getting help from Gateshead Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Gateshead Council
- Ask for a care needs assessment
- Phone: 0191 433 7033, 24 hours a day, 7 days a week
- Contact adult social care online
- Support for carers
- Paying for care: Gateshead Council
Checked on the council's website, November 2026.
Common questions
- Does Routes Healthcare (North East Limited) provide nursing care?
- The Care Quality Commission's register does not list nursing care for Routes Healthcare (North East Limited).
- When was Routes Healthcare (North East Limited) last inspected?
- The Care Quality Commission's latest rating for Routes Healthcare (North East Limited) was published on 13 January 2023.
- Who runs Routes Healthcare (North East Limited)?
- Routes Healthcare (North East Limited) is run by Routes Healthcare (North East) Limited.
- What is Routes Healthcare (North East Limited)'s CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 13 January 2023.
Contact
- Phone
- 0191 731 8754
- Address
- Y B N, Unit 7-8, Delta Bank Road, Metro Riverside Park, Gateshead, NE11 9DJ Map (opens Google Maps)
Compare nearby
- G Calderdale Home Care - Newcastle Good, 0.6 miles away
- G Steps Support Good, 0.6 miles away
- – Beyond The Care UK Ltd Not yet rated, 0.8 miles away
- G My Versatile Healthcare Ltd Good, 0.8 miles away
- – Welcome Care and Support Not yet rated, 0.8 miles away