Aster Care Ltd
- Home care
- Dementia care
- Registered since 2015
- Paulsgrove, Portsmouth, South East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Rated Good at every inspection since 2017.
7 years
since the latest rating was published. A rating this old may not show how the service is today.
18 of 27
rated home care services in Portsmouth are rated Good, like this one.
Aster Care Ltd: inspection record
Rated Good in December 2019.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- I Maritime House Inadequate, 0.2 miles away
- – Careville Limited-Hampshire Not yet rated, 0.3 miles away
- G Trustmark Care Good, 0.3 miles away
- G Enable Ability Good, 0.6 miles away
- G Handle With Care Good, 0.9 miles away
About the service
From the Care Quality Commission's inspection report published 28 December 2019. Quoted under the Open Government Licence.
Aster care is a domiciliary care service which supports people to live at home who may have long term health conditions; which could mean people needed twenty-four-hour care. At the time of the inspection the service was supporting five people who required support with living at home. Some people were being provided with twenty-four-hour care and at times required the support of two care staff.
What inspectors found
People's needs were met in a truly individual and personalised way by staff who were kind, caring and responsive to their changing needs. The support they received enabled them to achieve positive outcomes and remain living in their homes. People felt listened to and knew how to raise concerns. Enough staff who had been recruited safely were available to meet people's needs and we observed staff respecting people's privacy and protecting their dignity.
Read the rest of CQC's summary
People could be confident they were supported by staff who had access to appropriate guidance and understood how to keep them safe. Staff's knowledge of the people they supported was good and they were able to tell us about the risks associated with their care and how to minimise these.
People's medicines were managed safely, and people were protected from the risk of infection because staff used protective equipment. Incidents were used to identify improvements that could be made to people's care and support.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff had received appropriate training and support to enable them to carry out their role safely. They received regular supervision to help develop their skills and support them in their role.
People knew how to raise concerns. They had confidence in the registered manager and told us they would recommend the service to others. A quality assurance system was in place to assess, monitor and improve the service. Incidents and accidents were monitored by the registered manager. Where incidents occurred in the home the registered manager ensured appropriate action was taken for people to reduce the likelihood of injury or recurrence.
Questions to ask the service
- The last rating is 7 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Pam Butler
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)2 inspection reports, latest 28 December 2019. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Aster Care Limited
- Ownership type
- Organisation
- Companies House number
- 06423493 (opens Companies House)
Getting help from Portsmouth City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Portsmouth City Council
- Ask for a care needs assessment
- Phone: 023 9268 0810, Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: Portsmouth City Council
Checked on the council's website, November 2026.
Common questions
- Does Aster Care Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for Aster Care Ltd.
- When was Aster Care Ltd last inspected?
- The Care Quality Commission's latest rating for Aster Care Ltd was published on 28 December 2019.
- Who runs Aster Care Ltd?
- Aster Care Ltd is run by Aster Care Limited.
- What is Aster Care Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 28 December 2019.
Contact
- Phone
- 023 9269 4551
- Address
- 591 London Road, Hilsea, Portsmouth, PO2 9SD Map (opens Google Maps)
Compare nearby
- I Maritime House Inadequate, 0.2 miles away
- – Careville Limited-Hampshire Not yet rated, 0.3 miles away
- G Trustmark Care Good, 0.3 miles away
- G Enable Ability Good, 0.6 miles away
- G Handle With Care Good, 0.9 miles away