Bright Almond Care Ltd

People's needs were assessed and kept under review and reflected all aspects of people's care. People, and family members contributed to the assessment process. People's health care needs were documented. Staff had the required experience, knowledge and training to meet people's needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff spoke of the support they received from the registered manager, which included formal meetings, and spot checks to ensure they were working consistent with people's care plans and applied the knowledge they had gained through training.

People spoke of the kind and caring approach of staff, and the supportive relationships that had developed through having a small team of staff caring for them. People told us they were involved in decisions about their care, and that their views were respected by staff. People were involved in the development and reviewing of their care and support.

People spoke positively of the service and told us they would recommend it to others. People had regular contact with the registered manager, which included meetings to seek their views about the quality of care. The registered manager had planned improvements, which included moving from paper-based records to an electronic monitoring and record system.