Creative Support - Leicester Service

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection, 25 people were receiving the regulated activity of personal care.

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

Right Care: People received care and support that was personalised and provided by a staff team who were well trained and supported. People were enabled to achieve positive outcomes and social inclusion was promoted, enabling people to lead active and fulfilling lives.

Right Culture: There was a shared commitment to the culture and values of the service. Positive staff engagement was observed. Feedback received from relatives was consistently positive about the leadership and management of the service. Staff were equally positive about working for the provider and they felt well supported. The registered manager understood their role and responsibilities. There were effective systems and processes in place to continually review, monitor and improve quality and safety.

People were supported to maintain their tenancy, including monitoring environmental health and safety.

Staff were safely recruited and provided consistently and continuity in care. Staff received ongoing training that included areas of care and support, individual to the person.

Staff understood how to recognise where people may be at risk of harm or abuse and knew what action to take. People received support to take medicines and systems were in place to ensure this was completed safely and effectively.

Staff had received training in the management and best practice guidance of infection prevention and control.

People and their relatives, were supported and invited to share their experience about the service. The staff worked well with external agencies and health and social care professionals, in supporting people with their ongoing care and support needs.