Home Instead Senior Care

Home Instead Senior Care is a domiciliary care agency providing personal care to 29 people at the time of the inspection.

The service was exceptional in placing people at the heart of the service with a strong sense of person- centred care. People consistently told us how they were treated with compassion and respect. Staff across the service often went the extra mile to ensure that people were supported to live their best lives. Staff did not view disability and care needs as a limiter to what people could achieve. People told us and we observed many examples of innovative practice that increased people's independence. People were supported to take positive risks to achieve their goals. The service had excellent links to health and social care professionals to ensure that people's health and wellbeing was supported Staff were skilled and knowledgeable, they provide flexible care in line with people's wishes. Staff had training which enabled them to provide great care. The management team had a robust recruitment and selection process which involved matching peoples and staff interests. People and relatives told us that all levels of staffing, from manager, administration staff and care staff were extremely caring and compassionate. People designed their care with staff and this meant that care provided was exceptionally person centred. The registered manager and management team worked hard to ensure that people received an outstanding service. Care staff were encouraged, supported and inspired to provide a truly person-centred service.