Meritum Integrated Care LLP (Folkestone)

People were protected from the risk of potential abuse. Staff had appropriate skills and experience and knew how to report any concerns and who to report them to. Any potential concerns had been appropriately reported and investigated. The management team worked in partnership with external health care professionals to ensure people remained as healthy as possible and protected from the potential risk of harm. Potential risks to people’s health care and environment had been assessed and mitigated. Staff had received training to meet people’s needs including any specialist needs. Staff had been recruited safely. People were provided with consistency and continuity of care by staff who knew them well. Staff had been trained and followed guidance to reduce the risk of infection. People received their medicines safely as prescribed by staff who had been trained and had their competency assessed.

The management team promoted an open culture where people, staff and others’ views and feedback were sought and acted on. The management team were proactive and keen to learn to continuously improve the service people received. The entire team understood their role and responsibility to provide people with high quality care. Systems were in place to monitor and improve the quality of the service. The management team engaged in external groups to continuously learn and share best practice.