J & K Keycare

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our visit seven people were receiving the regulated activity, personal care.

People's care and support needs had been assessed prior to their care package commencing to ensure their needs could be met. Staff had received appropriate training and had the knowledge to enable them to provide care and support in a way people preferred. People were supported to maintain good health, eat and drink well, and were supported to access relevant healthcare services when they needed it.

Staff were kind and caring and treated people with dignity and respect. People were involved in making decisions about their care and their consent was always obtained. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Plans of care had been developed with them and their relatives and these included people's personal preferences and how they wished their care and support to be provided. People had access to the providers complaints procedure and knew what to do if they were unhappy about anything. Whilst no one was receiving end of life care at the time of our visit, the registered manager was in the process of exploring people's wishes.

The staff team felt supported by the registered manager and the care manager. People, their relatives and staff were involved in how the service was run through the use of surveys and day to day conversations with the registered manager and the staff team. Monitoring systems were in place, though not always formally recorded. (This was rectified during our visit). The registered manager and care manager worked in

partnership with others when required to make sure people received safe care and support.

More information is in the detailed findings below.