Bluebird Care (Milton Keynes)

People's experience of using this service: People told us they would recommend the service to others. One person said, "There's no improvements they could make, they've got to know what I like and when, they've got to know me." Another person said, "Bluebird are as good as it [home care] can be, I'm more than satisfied with them."

People continued to be cared for safely and with compassion.

Staff were friendly, caring and passionate about their work; they treated people with respect and maintained their dignity.

The service had a positive ethos and an open culture. The registered manager was approachable, understood the needs of people, and listened to staff.

People had personalised plans of care in place to enable staff to provide consistent care and support in line with people's personal preferences.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. We have made a recommendation about mental capacity assessments.

People were protected from the risk of harm and received their prescribed medicines safely.

Staff were appropriately recruited and there were enough staff to provide care and support to people to meet their needs.

Staff had access to the support, supervision and training they required to work effectively in their roles.

Information was provided to people in an accessible format to enable them to make decisions about their care and support.

People knew how to raise a concern or make a complaint and the provider had implemented effective systems to manage any complaints received.

There were effective systems in place to monitor the quality of the service and drive improvements.

The service met the characteristics for a rating of "good" in all the key questions we inspected. Therefore,

our overall rating for the service after this inspection was "good".

More information is in the full report.