Emiran HealthCare

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People's experience of using this service and what we found. Quality assurance systems were not always effectively carried out to ensure people were provided with a quality service. Information of how to reduce risks to people's safety were included in people's care plans but were not always detailed. Surveys had not been not systematically provided to people, staff or relatives, on a regular basis, which could have identified issues that needed action.

Staff did not always attend calls at agreed times. Safe recruitment practices were in place to ensure only suitable staff worked at the service, though evidence of the take up of some relevant references from health and social care providers was lacking. Enough staff were employed to meet people's needs.

Everyone said they were satisfied with the care staff provided and with the management of the service. Staff were praised for their caring, respectful and friendly attitudes. People and relatives said safe care was provided or, if they had any concerns, the registered manager would swiftly act on the issue and put measures in place to ensure safe care. People were protected against the risk of infection.

People were protected against abuse, neglect and discrimination.

The registered manager understood their responsibilities and worked in an open and transparent way. People and relatives said the registered manager always listened to their views.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk