Southern Family Care Ltd
- Home care
- Registered since 2016
- Essex, East of England
Good
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Rated Good at every inspection since 2016.
7 years
since the latest rating was published. A rating this old may not show how the service is today.
258 of 298
rated home care services in Essex are rated Good, like this one.
Southern Family Care Ltd: inspection record
Rated Good in April 2020.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- RI Nightowls Home Care Requires improvement, 0.6 miles away
- G Astar Homecare Ltd Good, 0.7 miles away
- – Tallulah Care Not yet rated, 3.9 miles away
- G Constable Care Good, 4.6 miles away
- – GIGI Healthcare Ltd Not yet rated, 5.2 miles away
About the service
From the Care Quality Commission's inspection report published 10 April 2020. Quoted under the Open Government Licence.
Southern Family Care Ltd is a domiciliary agency registered to provide personal care to both older and younger people in their own homes, however at the time of the inspection only three young people under the age of eighteen received the regulated activity of personal care. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
What inspectors found
People were unable to express their views about the care and support they received. Relatives and professionals were very positive about the care provided. We were told that staff were kind, friendly and attentive to people's needs. Relatives told us there were enough staff to meet people's needs. Staff felt that there were enough of them to meet people's needs in a person-centred way. Staff were trained and felt well supported.
Read the rest of CQC's summary
Relatives said that people felt safe and staff were aware of how to promote people's safety. Regular checks were in place to ensure staff worked in accordance with training and health and safety guidance adhered to. Relatives and professionals told us that staff always put people's safety and welfare first.
There were governance systems in place and these were being used effectively and regularly.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People and their relatives were involved in planning their care. There were no complaints but there was a system in place to ensure they were responded to appropriately should one be raised. Feedback was sought through meetings and relatives told us the registered manager was always available to talk if needed.
Questions to ask the service
- The last rating is 7 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Emma Merrick
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Children 0-18 years, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, People who misuse drugs and alcohol, People with an eating disorder, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)3 inspection reports, latest 10 April 2020. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Southern Family Care Ltd
- Ownership type
- Organisation
- Companies House number
- 08094555 (opens Companies House)
Getting help from Essex County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Essex County Council
- Ask for a care needs assessment
- Phone: 0345 603 7630, Monday to Thursday 8.45am to 5pm, Friday 8.45am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: Essex County Council
Checked on the council's website, November 2026.
Common questions
- Does Southern Family Care Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for Southern Family Care Ltd.
- When was Southern Family Care Ltd last inspected?
- The Care Quality Commission's latest rating for Southern Family Care Ltd was published on 10 April 2020.
- Who runs Southern Family Care Ltd?
- Southern Family Care Ltd is run by Southern Family Care Ltd.
- What is Southern Family Care Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 10 April 2020.
Contact
- Phone
- 01920 871414
- Address
- 5 Seaview Avenue, West Mersea, Colchester, CO5 8HE Map (opens Google Maps)
Compare nearby
- RI Nightowls Home Care Requires improvement, 0.6 miles away
- G Astar Homecare Ltd Good, 0.7 miles away
- – Tallulah Care Not yet rated, 3.9 miles away
- G Constable Care Good, 4.6 miles away
- – GIGI Healthcare Ltd Not yet rated, 5.2 miles away