Charisma Services

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

Staff were kind and friendly and there were enough staff to ensure people's calls were completed on time and people did not feel rushed when receiving care. Staff received training and support which enabled them to provide safe care for people. People and relatives told us staff knew their needs well and they received personalised support which supported their dignity and respected their privacy.

Care plans contained all the information staff needed to provide care and were reviewed regularly or when people's needs changed. People had been involved in planning their care so that they could be sure it was personalised to their individual needs.

Risks to people were identified and care was planned to keep people safe. Staff had received training in how to administer medicines safely and how to keep people safe from the risk of infection. Staff knew how to keep people safe from the risk of abuse and were confident to raise concerns.

People knew how to complaint and the provider had a policy in place to manage complaints. However, people were happy with their care and no complaints had been received since our last inspection. People's views of the care provided were gathered and used to improve the quality of care people received.