Care2Care (Yorkshire) Ltd

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

Staff were recruited safely and followed an induction and training programme which had been developed and improved since the last inspection to make sure staff received the training they needed. People felt staff were well trained, but some felt new staff would benefit from a longer period of shadowing more experienced staff.

People we spoke with were complimentary of the care and support they or their relative received and commented positively about the respect staff showed to make sure dignity needs were maintained.

People or, where appropriate, family members said they were fully involved in the development and review of care plans to make sure care and support was delivered as needed and preferred. One person summed this up saying, "I will talk to them about how I want my care provided and the carers are open to that and will respect what I have said to them."

Care plans were person-centred and included information about what staff needed to do to make sure people's individual needs were met. Care plans in relation to people's communication needs would benefit from some further development.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests.

Staff were responsive to people's health needs and liaised with healthcare professionals as needed.

The service had improved their management of complaints and people told us any issues they encountered were dealt with efficiently and appropriately.

Systems to effectively monitor the quality and safety of the service had been introduced to equip the

provider with a robust overview of performance.

People, their family members and staff gave positive feedback about the registered manager. Plans were in place to develop the inclusive culture within the service to further promote quality of care.