Vision Homes Association - 2 Ouzel Drive

At the last inspection, the service was rated good.

At this inspection we found the service remained good.

Staff and manager were confident in supporting people with medicines.

Staff had regular opportunities to update their skills and professional development. Staff demonstrated an understanding of the Mental Capacity Act (MCA) 2005. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Staff were motivated and worked well as a team, with effective support from one another and from the manager.

Care records contained clear information covering all aspects of people's individualised care and support and staff had a caring approach to working with the people who used the service.

There was a clear management structure and all staff understood their roles and responsibilities.

There was an open and transparent culture in which staff felt valued and able to approach the manager.

Further information is in the detailed findings below.

The five questions we ask about services and what we found