Bluebird Care (Bexley)

People were kept safe from avoidable harm and were cared for by staff who understood how to protect them from abuse. Staff were knowledgeable about safeguarding vulnerable people and knew how to raise any concerns of abuse.

Risks to people's health and safety had been identified, assessed and had appropriate risk managed plans in place. People's medicines were managed safely, and people were protected from the risk of infections and diseases. The service followed appropriate pre-employment checks before staff began working with the service and lessons were learnt from accidents and incidents to prevent repeat occurrences.

The management team demonstrated a commitment to provide high quality care and knew they had to be honest, transparent and open when things went wrong. Effective systems were in place to monitor and access the quality of the service. Feedback was sought from people, their relatives and staff to improve on the quality of the service provided. The service worked in partnership with key organisations and health and social care professionals to deliver an effective service. Staff knew of their individual roles and responsibilities, they told us they felt supported in their role and were happy working at the service.