Eleanor Nursing and Social Care Ltd - Bexley Office

There were enough staff to meet people's needs but call scheduling did not always allow for travel time between visits. We had mixed feedback from people about the timing of care and support provided and if staff stayed the full length of the call.

People told us they felt safe using the service and that staff were kind and caring and attentive to their needs. Staff were familiar with safeguarding procedures and where to raise any concerns.

Staff had received training on infection prevention. The provider had updated policies and processes in place to reflect current guidance on Covid-19 and developed initiatives to reassure and support staff during the pandemic.

Staff were positive about the registered manager and provider about the way they managed the service and supported them.

Most people and their relatives said they were consulted about their needs and wishes and thought the service was well run and that any issues they raised were addressed. Their views about the service were sought through telephone monitoring, spot checks and surveys.