The Charterhouse

Care staff received training in the safe administration of medicines. No one using the service at present required assistance to take their medicines, however, there were robust procedures in place to ensure medicines were managed safely.

The service had safe recruitment processes in place which included obtaining references and a criminal record check prior to the care staff commencing their employment. Care staff told us that they felt supported in their role and received regular supervision.

Care staff received an in-house induction and training in core subjects that included safeguarding, moving and handling and medicine administration.

No missed or late visits had occurred and people's support was planned in advance. People were able to request additional support when they wished to.

The service had a complaints policy which was given to people using the service. The registered manager reported that they had not received any complaints since the service began operating.

Although the service was relatively new, quality assurance questionnaires had been completed by some people. People using the service had a positive view about how the service was managed and had regular contact with care staff, as well as members of the management team.

People were supported to have maximum choice and control of their lives and staff supported them in the

least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.