Ashley Care

Care and treatment was planned and delivered in a way which was intended to ensure people's safety and welfare. Risks were assessed and people were supported to make choices that balanced risks of harm with positive choices about their lives. Staff had been supported to complete training and develop the skills they needed to support people safely. There were enough staff to meet people’s needs. Staff were employed after the appropriate recruitment checks were completed.

The service worked with people to provide care that was person centred and promoted people’s health wellbeing and independence. People were provided with nutrition and hydration to meet their needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were treated with kindness and compassion. Staff respected people’s wishes and supported them to live as independently as possible. Staff were supported in their roles and their well-being was promoted.

People were placed at the centre of their care and support needs. Staff ensured people had access to healthcare to maintain their wellbeing. The service had developed good relationships with other health care professionals such as occupational therapists, social workers, palliative care and GPs.

There was a positive culture at the service. The registered manager and staff had worked collaboratively to make improvements to care provision. Governance and management systems, information about risks, performance, and outcomes were now used effectively to drive improvements. Staff were very positive about their roles and the support they received from the senior team.