First Point 24
- Home care
- Dementia care
- Registered since 2018
- Central Southend-on-Sea, Southend-on-Sea, East of England
Good
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Its last inspection improved it from Requires improvement to Good.
17 months
since the latest rating was published.
33 of 40
rated home care services in Southend-on-Sea are rated Good, like this one.
First Point 24: inspection record
Rated Good in May 2025, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Ashley Care Good, less than 0.1 miles away
- RI Concept Care Solutions Requires improvement, less than 0.1 miles away
- – Mavin Recruitment Limited Not yet rated, 0.1 miles away
- – Naidcare No overall rating, 0.1 miles away
- – Ranaissance Care Ltd Not yet rated, 0.1 miles away
What inspectors found
From the Care Quality Commission's assessment published 14 May 2025 (assessment visit 28 April 2025). Quoted under the Open Government Licence.
An assessment has been undertaken of a specialist service that is used by autistic people or people with a learning disability. We expect health and social care providers to guarantee autistic people and people with a learning disability respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people; and providers must have regard to it.
- Safe Good
- Well-led Good
Read the rest of CQC's summary
First Point 24 provides personal care and support to people who require assistance in their own home. This service is a domiciliary care agency. At the time of our assessment 72 people were being supported by the service. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. We carried out our on-site responsive assessment on 06 May 2025, offsite activity started on 29 April 2025 and ended on 8 May 2025. The assessment was completed to follow up on the last assessment to see if improvements had been made. We found the service had made improvements and are no longer in breach of regulations. The registered manager now had systems in place to monitor the service, which provided good oversight to monitor and improve outcomes for people. This assessment was announced.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people were safe and protected from avoidable harm.
-
Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Annah Jakopo
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, People who misuse drugs and alcohol, Physical Disability, Sensory Impairment, Whole Population
Inspection report
Read the full inspection report (opens the Care Quality Commission website)2 inspection reports, latest 6 October 2023. Latest assessment published 14 May 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- First Point 24 Ltd
- Ownership type
- Organisation
- Companies House number
- 10993723 (opens Companies House)
Getting help from Southend-on-Sea City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Southend-on-Sea City Council
- Ask for a care needs assessment
- Phone: 01702 215008 (choose option 5, then option 1)
- Support for carers
- Paying for care: Southend-on-Sea City Council
Checked on the council's website, November 2026.
Common questions
- Does First Point 24 provide nursing care?
- The Care Quality Commission's register does not list nursing care for First Point 24.
- When was First Point 24 last inspected?
- The Care Quality Commission's latest rating for First Point 24 was published on 14 May 2025.
- Who runs First Point 24?
- First Point 24 is run by First Point 24 Ltd.
- What is First Point 24's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 14 May 2025.
Contact
- Phone
- 01268 971739
- Address
- 3 Alexandra Street, Southend-on-sea, SS1 1BX Map (opens Google Maps)
Compare nearby
- G Ashley Care Good, less than 0.1 miles away
- RI Concept Care Solutions Requires improvement, less than 0.1 miles away
- – Mavin Recruitment Limited Not yet rated, 0.1 miles away
- – Naidcare No overall rating, 0.1 miles away
- – Ranaissance Care Ltd Not yet rated, 0.1 miles away