Nurtrio
- Home care
- Dementia care
- Registered since 2016
- Grimsby, North East Lincolnshire, Yorkshire and the Humber
No overall rating
No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
At a glance
5 ratings
First rated Good in 2016, most recently Good in June 2026.
4 months
since the latest rating was published.
94%
of rated home care services in North East Lincolnshire are Good or Outstanding (90% across Yorkshire and the Humber, 88% across England).
Nurtrio: inspection record
This service has no overall rating at present. The squares show its earlier ratings.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Humbercare Ltd Grimsby Office (Good, 0.2 miles away) and Jessy Care Ltd (Good, 0.3 miles away).
Nearest home care services:
- – Comfort Call - North East Lincolnshire Not yet rated, 0.1 miles away
- G Humbercare Ltd Grimsby Office Good, 0.2 miles away
- G Jessy Care Ltd Good, 0.3 miles away
- G Treehouse Care Domiciliary Care Services Good, 0.5 miles away
- G Hales Group Limited - Grimsby Good, 0.5 miles away
What inspectors found
From the Care Quality Commission's assessment published 25 June 2026 (assessment visit 20 April 2026). Quoted under the Open Government Licence.
Nutrio is a domiciliary care service providing personal care to people living in their own homes. Not everyone who used the service received support with personal care. At the time of the assessment the service was supporting 93 people with the regulated activity of personal care.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed autistic people and people with a learning disability respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
We completed this assessment to follow up on previous enforcement action taken. The provider was previously in breach of legal regulations related to consent, safe care and treatment, staffing and good governance. At this assessment, we found improvements had been made and the provider was no longer in breach of regulations.
We carried out our assessment remotely and started gathering information on 19 May 2026.
Staff kept people safe and supported in a person-centred way which encouraged their independence and promoted their dignity. People provided consistent feedback to us that staff treated them with kindness and compassion.
The provider employed enough skilled staff to provide consistent care and support.
Staff received effective support and appropriate training to carry out their roles confidently.
Staff spoke positively about their work and demonstrated high levels of satisfaction and engagement.
Staff regularly reviewed and updated care plans in partnership with people and their relatives.
Staff supported people to make their own decisions and respected their choices.
Staff used risk assessments to manage risks relating to people’s mobility, health conditions and their environment and demonstrated good knowledge of how to manage these risks.
People received their care calls on time. Staff had enough time to meet people’s needs safely and for staff to engage positively with them.
The provider used systems to check the quality of the service, and the provider proactively addressed any concerns to improve care going forward.
The provider had an open culture in which staff encouraged people to speak up if they had concerns or suggestions.
The management team supported staff well and gave them access to advice and guidance when they needed it.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people were safe and protected from avoidable harm.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.
-
Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Ratings by service
The Care Quality Commission rates each kind of service at this location separately.
| Service | Rating | Date | Safe | Effective | Caring | Responsive | Well-led |
|---|---|---|---|---|---|---|---|
| Supported Living | Good | Safe: Good | Effective: Good | Caring: Good | Responsive: Outstanding | Well-led: Good | |
| Homecare | Good | Safe: Good | Effective: Good | Caring: Good | Responsive: Good | Well-led: Good |
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Donna Brown
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)3 inspection reports, latest 13 June 2023. Latest assessment published 25 June 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Nurtrio Limited
- Ownership type
- Organisation
- Companies House number
- 06204479 (opens Companies House)
- Charity number
- 1146255
Getting help from North East Lincolnshire Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at North East Lincolnshire Council
- Ask for a care needs assessment
- Phone: 01472 256 256, 24 hours a day, 7 days a week
- Contact adult social care online
- Support for carers
- Paying for care: North East Lincolnshire Council
Checked on the council's website, November 2026.
Common questions
- Does Nurtrio provide nursing care?
- The Care Quality Commission's register does not list nursing care for Nurtrio.
- When was Nurtrio last inspected?
- The Care Quality Commission's latest rating for Nurtrio was published on 25 June 2026.
- Who runs Nurtrio?
- Nurtrio is run by Nurtrio Limited.
- What is Nurtrio's CQC rating?
- No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
Contact
- Phone
- 01472 472105
- Address
- Unit 5, Acorn Business Park,, Moss Road, Grimsby, DN32 0LT Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Humbercare Ltd Grimsby Office (Good, 0.2 miles away) and Jessy Care Ltd (Good, 0.3 miles away).
Nearest home care services:
- – Comfort Call - North East Lincolnshire Not yet rated, 0.1 miles away
- G Humbercare Ltd Grimsby Office Good, 0.2 miles away
- G Jessy Care Ltd Good, 0.3 miles away
- G Treehouse Care Domiciliary Care Services Good, 0.5 miles away
- G Hales Group Limited - Grimsby Good, 0.5 miles away