Humbercare Ltd Grimsby Office

Not everyone who uses the service receives personal care. CQC only inspects the service being received by people who are provided with the regulated activity of 'personal care'. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection, the service was providing personal care to 9 people with a learning disability and autistic people.

The service was able to demonstrate how they were meeting underpinning principles of 'Right support, right care, right culture'.

Right Support Staff received training they needed to meet people's needs. Management had effective systems and processes in place to ensure oversight of the safety and quality of the service. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

We observed people were comfortable in the company of the staff who supported them; interactions were positive and meaningful. People were encouraged and supported to be independent and to engage in tailored activities and pursue interests that were important to them. Staff spoke knowledgeably about how they ensured people received care that met their diverse needs, including protected characteristics.

Right Care Care and support were provided according to people's individual needs and wishes. Staff ensured people's privacy and dignity were respected. People felt safe with staff and enjoyed spending time with staff who they knew well. Staff had a good understanding of people's care needs and ensured care and support was personalised.

Risk assessments provided up to date guidance and information for staff. They gave information for how

staff could ensure people made informed choices and lived their lives.

Robust recruitment practices were followed. Appropriate checks were completed to ensure only suitable staff were employed. There was an ongoing process of staff recruitment to ensure people were supported safely and effectively. Staff received an induction and were well supported through a programme of regular supervision, spot checks and training. There were enough staff on shift to ensure people received safe care and support.

Right Culture There was a positive culture for the people who use the service. Staff who worked there benefited from the support from the management team, including values checks at supervisions and feedback calls from the registered manager. Staff that we spoke with spoke positively about their roles and about providing care to people who used the service.