Nouveau Care
- Home care
- Dementia care
- Registered since 2016
- Norwich, Norfolk, East of England
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Its last inspection moved it down from Good to Requires improvement.
3 years
since the latest rating was published. A rating this old may not show how the service is today.
25 of 115
rated home care services in Norfolk are rated Requires improvement, like this one.
Nouveau Care: inspection record
Rated Requires improvement in September 2023, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Helping Hands Norwich (Good, 0.2 miles away) and Floating Support City (Good, 0.2 miles away).
Nearest home care services:
- G Helping Hands Norwich Good, 0.2 miles away
- G Floating Support City Good, 0.2 miles away
- G Leaf Care Services - Norwich West and South Norfolk Good, 0.3 miles away
- – Connect Nursing Norwich Not yet rated, 0.4 miles away
- G Eagles Recruitment and Healthcare Good, 0.4 miles away
About the service
From the Care Quality Commission's inspection report published 30 September 2023. Quoted under the Open Government Licence.
Nouveau Care is a domiciliary care agency which provides the regulated activity of personal care to people in their own homes. At the time of our inspection there were 19 people using the service. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
Questions to ask the service
- Safe was rated Requires improvement on 30 September 2023. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 30 September 2023. Ask about staff training and how health appointments are arranged.
- Well-led was rated Requires improvement on 30 September 2023. Ask about changes in management and what has changed since the report.
- The last rating is 3 years old. Ask what has changed since then.
Registration details
- Registered manager
- Nasnine Abdul Carimo Mussa Ragu
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)2 inspection reports, latest 30 September 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Nouveau Care Ltd
- Ownership type
- Organisation
- Companies House number
- 09712651 (opens Companies House)
Getting help from Norfolk County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Norfolk County Council
- Ask for a care needs assessment
- Phone: 0344 800 8020, Monday to Friday, 9am to 5pm
- Support for carers
- Paying for care: Norfolk County Council
Checked on the council's website, November 2026.
Common questions
- Does Nouveau Care provide nursing care?
- The Care Quality Commission's register does not list nursing care for Nouveau Care.
- When was Nouveau Care last inspected?
- The Care Quality Commission's latest rating for Nouveau Care was published on 30 September 2023.
- Who runs Nouveau Care?
- Nouveau Care is run by Nouveau Care Ltd.
- What is Nouveau Care's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 30 September 2023.
Contact
- Phone
- 01603 765875
- Address
- St Barnabas Church Compton Room Derby Street, Norwich, NR2 4PU Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Helping Hands Norwich (Good, 0.2 miles away) and Floating Support City (Good, 0.2 miles away).
Nearest home care services:
- G Helping Hands Norwich Good, 0.2 miles away
- G Floating Support City Good, 0.2 miles away
- G Leaf Care Services - Norwich West and South Norfolk Good, 0.3 miles away
- – Connect Nursing Norwich Not yet rated, 0.4 miles away
- G Eagles Recruitment and Healthcare Good, 0.4 miles away