Comficare Ltd

Although the provider had good oversight of the service, improvements were needed to the auditing processes in place to monitor the quality and safety of the service. This meant the failings we found during the inspection had not been identified or action taken to address them.

People and their relatives told us they felt staff were knowledgeable and provided safe care, so they felt safe being supported by the service. Medicines were managed safely. There were enough staff to meet people's needs. Staff were recruited safely and went through an induction process where their competencies would be checked before they worked on their own with people.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were supported to access health care when they needed it.

Staff received training to ensure they could provide safe care for people. The provider checked staff were competent to carry out their duties. People's needs and preferences were assessed when they started using the service, and care plans were drawn up in consultation with them. Care plans were reviewed regularly, if, and when, people's needs changed or if they requested a review.

People were frequently asked for their views about the service and the provider had created an open culture where people could say if they weren't happy with something. People and relatives told us concerns had been responded to well and in a timely way.