FARJ Services Ltd

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

Systems and processes in place were not always effective in ensuring the service had the most up to date guidance and best practice information.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Improvement was required in the recording of mental capacity assessments and best interest decisions.

People were supported by staff who knew them well, had adequate training and were recruited safely.

Care plans and risk assessments were detailed and included the person's holistic needs. People's likes/dislikes, routines and history was documented. People and significant others were involved in the care planning process.

Staff were supported by managers who were open and transparent. Staff felt supported and told us they could give feedback or suggestions to the registered manager and their views would be listened to.

People were supported with dignity and respect and were encouraged to be as independent as possible.

Medicines were managed and administered safely. Staff supported people to make and attend health appointments. The staff team worked closely with external professionals to ensure people's health needs were met.