Creative Support - Northampton Services

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

Right Support People using the service had a good quality of life. They told us they were happy with the support they received from the staff who fully supported them to lead fulfilling lives. Personalised risk assessments gave clear strategies for staff to follow in keeping people safe, whilst enabling people to be as independent as possible. People were involved in managing risks and in taking decisions about how to keep safe.

Staff were skilled in recognising signs when people experienced emotional distress and knew how to support people to keep them safe. Effective systems were in place to closely monitor incidents and prompt action was taken to mitigate the risk of repeat incidents. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. People were supported to understand their rights and explore meaningful relationships. People knew how to raise concerns and were confident they would be dealt with properly.

Right Care The registered manager and staff team ensured people had full access to healthcare services. People's support plans were personalised, and people were supported to express their individuality. The staff team were caring and dedicated to the people they supported.

People told us staff were friendly and caring. People had the opportunity to try new experiences, develop new skills and gain independence. Staff supported people to pursue educational and leisure interests. A relative said, "Nothing is ever too much, they deserve to get praise for everything they do."

Right culture The culture of the service was warm and caring and the registered manager and staff valued the people they supported and knew them well. The service promoted a culture of inclusion, diversity and equality. Staff received training on equality and diversity that was embedded in supporting people's protected characteristics. People were supported to follow their cultural beliefs.

The registered manager had the specialist skills, knowledge and experience to perform their role and had a clear understanding of people's needs. Systems and processes were in place and effective in continually assessing, monitoring and driving improvement of the service. A range of scheduled quality audits took place to continually monitor all aspects of the service.