DMC Signature Care Ltd

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

Enough staff were deployed to meet people's individual needs. Staff arrived on time and stayed the allocated amount of time to meet people's needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care: Risks to people had been assessed and mitigating strategies implemented. Staff received training on people's individual needs. People were protected from avoidable harm and staff understood how to protect people from abuse.

Infection control procedures were in place and staff wore appropriate personal protective equipment to keep people safe and reduce the risks from infections.

Staff were kind and caring towards the people they supported and engaged well with their relatives. Information was shared and lessons learnt.

Right Culture: The registered manager had systems and processes in place to maintain effective oversight of the service. Staff received regular meetings and supervisions to share information and discuss any concerns.

Staff felt supported at work and the provider had a clear vision and expectation of good quality care. We received positive feedback on the management of the service and the attitudes of staff.

Managers and staff were open and honest with others. When something went wrong the provider had a system in place to share the information and make improvements. Action plans were put into place if any issues occurred.