Windmill Hill Care Limited

However, we found improvements were needed. Some quality checks were undertaken but were not always effective in identifying where improvements were needed. Other quality checks either took place informally and were not recorded or did not take place.

Some practices related to the handling of medicines were not safe. Immediate action was taken by the registered manager to ensure medicine practices were in line with best practice guidance and the medication policy.

Staff did not always have the skills or knowledge they needed for safe moving and handling techniques. Immediate action was taken by the registered manager to arrange for practical training sessions for staff.

Whilst risks were identified, the information available to staff was basic and did not always tell them how to reduce risks of harm or injury.

People had individual plans of care and these gave staff basic information. However, some people's individual needs had no plan of care in place for staff to refer to.

People were supported by consistent staff who knew people well. There had been no missed care calls. Staff and managers had a caring approach toward people, showing kindness in the hands-on day to day care. People and their relatives felt safe with staff in their homes and protected from the risks of abuse.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests.

Pre-employment checks were undertaken on staff to ensure they were suitable. Staff received an induction which included shadowing shifts so they could get to know people they supported.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk