JLKare and Support Limited
- Home care
- Dementia care
- Registered since 2016
- Worcestershire, West Midlands
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Rated Good at every inspection since 2017.
7 years
since the latest rating was published. A rating this old may not show how the service is today.
70 of 83
rated home care services in Worcestershire are rated Good, like this one.
JLKare and Support Limited: inspection record
Rated Good in March 2020.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Helping Hands Redditch & Bromsgrove Good, 0.7 miles away
- RI M N Pulse Solutions Requires improvement, 0.7 miles away
- G Yourlife (Bromsgrove) Good, 0.8 miles away
- G Care Force Limited Good, 1 mile away
- O Eclipse HomeCare (Gilbert Court) Outstanding, 2 miles away
About the service
From the Care Quality Commission's inspection report published 25 March 2020. Quoted under the Open Government Licence.
JLKare and support Limited is registered to provide personal care to people in their own homes within a supported living setting. On the day of the inspection 16 people were being supported. Of these 10 people received personal care in their own homes and six people with learning disabilities received personal care in a supported living environment.
Read the rest of CQC's summary
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
What inspectors found
People's safety was integral to the support they received and care staff were trained to keep them safe. Recruitment processes were in place and training was provided before care staff could administer medicines. Systems were in place to ensure there were sufficient care staff and risks to people were identified and managed. The provider ensured they had clear infection control procedures. People were supported to have maximum choice and control of their lives and care staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Care staff were supported to meet people's needs and had the skills and knowledge to do so. People were supported with their dietary needs and relatives told us they could rest easy knowing care staff were monitoring people's health as part of the support people received. People and relatives told us the care staff were compassionate, caring and kind. People's privacy, dignity and independence was integral to how people were supported. The services offered were responsive to people's needs. Professionals told us they could always rely on the service to respond to people's needs. People were communicated with in ways they would understand. Assessments and support plans were clear and concise. Reviews took place regularly so any changes to people's needs could be responded to quickly.
Read the rest of CQC's summary
Everyone we spoke with told us the service was better than well led. One person said, "There are not any words to explain how my life as changed because of this service". We found spot checks and audits were carried out to ensure quality of the support people received. The provider used a range of methods to ensure engaged with people was successful.
Services for people with learning disabilities and or autism are supported The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them. The service consistently applied the principles and values of Registering the Right Support and other best
practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence. The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.
Questions to ask the service
- The last rating is 7 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Jade Phosisi
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, People who misuse drugs and alcohol, People with an eating disorder, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)2 inspection reports, latest 25 March 2020. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- JLKare and Support Limited
- Ownership type
- Organisation
- Companies House number
- 10148283 (opens Companies House)
Getting help from Worcestershire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Worcestershire County Council
- Ask for a care needs assessment
- Phone: 01905 768053, Monday to Thursday 9am to 5pm, Friday 9am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: Worcestershire County Council
Checked on the council's website, November 2026.
Common questions
- Does JLKare and Support Limited provide nursing care?
- The Care Quality Commission's register does not list nursing care for JLKare and Support Limited.
- When was JLKare and Support Limited last inspected?
- The Care Quality Commission's latest rating for JLKare and Support Limited was published on 25 March 2020.
- Who runs JLKare and Support Limited?
- JLKare and Support Limited is run by JLKare and Support Limited.
- What is JLKare and Support Limited's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 25 March 2020.
Contact
- Phone
- 07803 547117
- Address
- 168c, Birmingham Road, Bromsgrove, B61 0HB Map (opens Google Maps)
Compare nearby
- G Helping Hands Redditch & Bromsgrove Good, 0.7 miles away
- RI M N Pulse Solutions Requires improvement, 0.7 miles away
- G Yourlife (Bromsgrove) Good, 0.8 miles away
- G Care Force Limited Good, 1 mile away
- O Eclipse HomeCare (Gilbert Court) Outstanding, 2 miles away