Helping Hands Redditch & Bromsgrove

People's experience of using this service: People told us they felt safe with staff. They said staff were kind, able to meet their needs and supported them in a dignified, respectful way which maintained their privacy and independence. The provider made sure people received support from the same staff. A relative of a person using the service told us, "They are polite and friendly. They always shout out cheerio to him when they leave." People received a service which was personalised and met their needs. They told us the service enabled them to remain as independent as possible and to live in their own homes. People were cared for by a consistent team of staff who were skilled and competent in providing care and support. Staff and the registered manager showed a genuine interest and passion to deliver personalised care based on people's likes, wishes and preferences.

Support was planned and delivered in a structured way to ensure people's safety and wellbeing. Staff had access to up to date information about how to support people and communication with health and social care professionals was effective in ensuring people received joined up care. The provider had aims and standards for the service and told people what they should expect from staff and the service in respect of the quality of care they received. All staff had clearly defined roles and duties and the registered manager understood their legal responsibilities regarding the Health and Social Care Act 2008. The provider worked in partnership with other agencies such as local authorities funding people's care to develop and improve the support provided.