Primrose

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

There were enough staff to support people and where people received support with medicines, staff provided this safely. Staff wore appropriate personal protective equipment, in line with government guidance, when supporting people.

The provider had plans in place to manage the service should they be affected by the COVID- 19 pandemic. There were systems in place to learn from events at the service.

Where people required support with their nutrition staff provided this in an individualised way. Staff worked effectively with relatives and health professionals to support people if they had any health concerns.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

This service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture. The model of care supported people to live an independent life with the right support. The attitude of the staff caring for people was to both promote and support their right of choice and independence. The planning of people's care was individualised and personalised.

The service was well led. People and their relatives knew the management team and how to complain if they had concerns. Staff felt supported. There were processes in place to monitor the quality of the care provided and the manager worked in an open and transparent way.