Welland & Glen Home Care Ltd

Robust safeguarding systems were in place, with concerns reported and investigated. Staff were well-trained, in monitoring for risks, and understood their responsibilities for protecting people from harm. Effective risk management measures, including fire safety checks and clear home access protocols, ensured people’s safety while respecting their privacy.

Care was tailored to individual needs and preferences, with staff encouraging independence wherever possible. Communication between staff, people, and relatives was excellent, and care plans were regularly reviewed to reflect changing needs. Staff worked collaboratively with healthcare professionals to support positive health outcomes.

Staffing levels were sufficient to meet people’s needs, ensuring continuity of care and fostering trust. All staff had completed relevant training, and the provider demonstrated a commitment to professional development through initiatives such as apprenticeships. Safe recruitment practices, including DBS checks, were consistently applied.

Overall, the service provided high-quality care that prioritised safety, dignity, and individual choice, supported by well-trained staff and effective systems.