Supported Lives Services Ltd

In addition, Supported Lives Services provides a domiciliary care service, providing support to people in their own homes.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

Staff and people wore Personal Protective Equipment appropriately. Policies, procedures and risk assessments for COVID-19 were in place. Additional checks and staff supervisions had been introduced following a complaint at the Supported Lives Services offices.

One person accessed the office as part of their support during the pandemic, especially in bad weather, as their usual activities were closed.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the guidance CQC follows to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture.

Right support: People lived in small houses in their community and were involved in their day to day choices and activities. People were supported to gain skills be as independent as possible.

Right care: Support was person-centred and promoted people's dignity and privacy.

Right culture: The service promoted people's independence and choices and supported people to be part of their community and participate in the activities they wanted to do.