Comfort Call West Yorkshire

Staff too acknowledged the improvements made and felt the management team were approachable and supportive. They were confident any matters brought to their attention would be dealt with.

The provider had maintained safe and effective systems in relation to staff recruitment, training and support, safeguarding procedures, safe administration of medication and health and safety. The implementation of electronic systems provided better management and oversight of the service. Any accidents and incidents and complaints were quickly responded to. Areas of learning, so further improvements could be made, were shared with the team.

People's care and support needs were assessed prior to them using the service to ensure their needs could be met. Personalised records were available to guide staff in the care people wanted and needed. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were supported at mealtimes in line with their support plan and staff worked in partnership with healthcare professionals, when needed.